Shipping policy

1. Processing Time
   All orders are processed within 1–2 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Time
   Once your order has been processed and shipped, it will take between 7 to 14 working days for delivery, depending on your location. Working days refer to Monday through Friday, excluding weekends and public holidays.
3. Shipping Costs
   Shipping fees are calculated at checkout based on your shipping address and the size/weight of your order.
4. Order Tracking
   Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery. Please allow 24–48 hours for the tracking information to update.
5. Shipping Delays
   While we strive to deliver all orders within the estimated time frame, please note that unforeseen circumstances such as weather conditions, high demand, or courier delays may cause slight delays in delivery.
6. Incorrect Shipping Information
   Please ensure that your shipping address is correct when placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete shipping details.

If you have any questions or need further assistance with your order, please feel free to contact us at admin@sextro.co.za.