Refund policy

No Return or Refund Policy

Thank you for shopping with us! Due to the intimate and personal nature of our products, we have a strict No Return or Refund Policy. Please read the following carefully before completing your purchase:

1. No Returns or Exchanges
   For health and hygiene reasons, all sales of sex toys and related products are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

2. Defective or Damaged Items
   In the rare event that your product arrives damaged or defective, please contact us immediately at admin@sextro.co.za with a photo of the issue. We will assess the situation and provide a suitable resolution, which may include a replacement or refund, depending on the circumstances.

3. Customer Responsibility
   Please ensure that you review product descriptions, sizes, and specifications before purchasing. If you have any questions or concerns, don’t hesitate to reach out to us prior to placing your order.

By completing your purchase, you acknowledge and agree to our No Return or Refund Policy. We appreciate your understanding.

If you have any further questions, feel free to contact us at [Your Contact Information].

Thank you for your support and trust in our products!